But during my time as a JustFab ambassador, my eyes were opened. I saw comments on JustFab's Facebook page by angry customers. These comments left me confused.
Really, how can one company have so many upset customers?
So, I painstakingly combed through my bank statement. And found no fraudulent or suspicious charges.
But this begs the question if JustFab is legit why so many angry customers?
It all boils down to the fine print: JustFab's terms and condition. Most people just hit the "I accept" button without reading through what they're signing their names and credit card for. The bottom line is that you have to skip the month within the first 5 days of the month!
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If you don't skip the month, your credit card would be charged $39.95, and that amount would be added to your account as membership credit.
Seems pretty straight forward, right?
JustFab occasionally has massive sales (think 40-60% off) during major shopping holidays, their anniversary, and at the end of a season. As you'll see below, I received a whopping 50% off on the items I recently purchased.
Here's the catch: Those JustFab credits (aka money charged to your bank account) you've racked up over the months CANNOT be used during a sale.
Yup! So you'll have to virtually swipe your credit card again to take advantage of this member-only fabulous sale.
The hidden fine print on JustFab rubs so many people off the wrong way. And rightfully so! This has never really bothered me because I always skip the month and charge my card whenever I want to place an order. Plus since I'm a paying member, I still get the sale prices.
This is one of the major reasons, I think, the company has racked up so many negative reviews. From a business standpoint with investors hungry for money, it makes sense to require people to charge their cards during a sale.
But from a customer service viewpoint, it just looks sketchy. If JustFab makes the membership credit exclusion evident on the sales page, in sales email, and during signup, customers would have a clearer understanding about what they're getting.
Speaking of customer service, I've had a package stolen from my front porch on delivery. And JustFab replaced the entire order free of charge with a free express delivery upgrade because I told them I'd be traveling.
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Is there a monthly Fee for JustFab?
Yes. Just like any monthly clothing subscription service, there is a monthly fee for JustFab. However, the fee is converted to monthly JustFab credits. You can skip the month to avoid getting charged.
If you do not skip the month, your credit card will be charged $39.95 which will be placed in your account as a member credit on the 6th of every month until you cancel. I always skip the month!
Alternatively, if you make a purchase within the first 5 days of the month your card will not be charged.
How does JustFab work?
Once you create a JustFab.com account, you can choose to become a VIP member (save ~30% on each item) or pay full price on each item. You take a style quiz, and the result from your quiz is used to create a monthly boutique for you. You can find more about how JustFab works here.
How do You skip a month on JustFab?
It's quite easy. Click the "Skip This Month" button located in your "Boutique" between the 1st and the 5th of the month.
Can you Cancel JustFab Online?
No, you have to speak to a representative to cancel your JustFab.com account. I know this is one of the company's ploy to try to convince you to stay with them or keep skipping until the world ends.
JustFab cancel my account
This is what my old one looks like now (and what yours should look like) after your membership has been closed. You can still sign in, but your billing info (credit card/PayPal info) will be empty.
Is Shoedazzle and JustFab the Same?
Yes and no. Both ShoeDazzle and JustFab are owned by TechStyle Fashion Group. But they are operated by different teams. While JustFab carries solely products designed by JustFab, ShoeDazzle doesn't.