Chewy's mission is to become the most trusted and convenient online destination for pet lovers and its partners - vets and service providers. Chewy measures its success by the happiness of the people and pets it serves, not simply by the number of pet supplies delivered. Chewy has over 1,000 brands customers know and love. Chewy offers a 100% satisfaction guarantee on every item and order. The company provides free shipping on orders over $49 and 30% off a customers' first AutoShip order.
There are customer service representatives available to Chewy's customers 24/7 across phone, email, chat, and social media - holidays and weekends.
- The Good
- Wide Variety of Pet Products
- 24/7 Customer Service
- The Chewy Return Policy
- Today's Deals
- Pet Blog
Chewy's Autoship lets customers schedule regular deliveries of pet supplies. All customers have to do to set up Autoship is add items to their cart, proceed to checkout, and select “Yes” to Autoship and then their preferred schedule. Customers will receive 30% off their first Autoship order and every order after that will save an extra 5-10% on select brands for all of their future Autoship orders. There is no membership fee for Autoship and members can cancel at any time.
Wide Variety of Pet Products
Chewy has made it easy for pet lovers and their furry friend to find the pet care and pet products they need. Chewy's prices on the site are also reasonably low, although, there are more expensive items, but are generally on the larger items or the items in bulk. Chewy.com offers a wide variety of quality products, including dry, wet and canned food, treats, bowls, health and wellness, toys, cleaning, potty training (cat litter, potty pads, etc.), grooming, beds, and pet food. So pet owners should have no problem finding grain-free dog treats or a holistic kitty litter. When selected, each category can be narrowed further by selecting a more specific sub-category, brands, life stage, breed, or material. This makes finding specific pet supplies fairly easy and browsing can be a more productive experience as well.
24/7 Customer Service
One of the best things about Chewy is the customer service. The company puts its customers' needs first and Chewy shows this through its shipping rates, speed, and return policy.
Chewy's shipping costs are notable in the online pet store industry. Any orders on Chewy that are over $49 receive free one to two-day shipping. Any orders that are under $49 are given a flat shipping rate of $4.95. This low flat shipping rate is extremely helpful for customers who order heavy items such as dog food.
Chewy.com is known to have fast shipping. If the order is placed before 4 P.M., it will be shipped that same day and most customers report getting their products within 1-2 days of placing an order.
The company is also notorious for sending out handwritten notes with humourous pet puns, birthday cards, and some customers have even received a painting of their pet along with their order.
The Chewy Return Policy
Chewy's return policy is also admirable. Offering a 100% satisfaction guarantee on ALL products sold. The company asks that the product(s) are unopened and in the original packaging it was shipped in, and Chewy will give a full refund with no other questions asked for 365 days after the original purchase. Chewy will also refund the shipping price that was paid.
Pet owners should be aware that Chewy does not accept returns or exchanges on pet products. However, the company will do an exchange if the product is incorrect or damaged. Chewy may issue a refund but this is determined on a case-by-case basis.
Pet owners looking for deals on their favorite brands for treats and pet foods should take a look at Chewy's daily deals. Customers don't need a Chewy coupon, promo code or coupon code. Customers can just add the item to their shopping cart. For pet parents looking for specific brands or products that are a little more expensive, this is a great feature as new products are added daily.
Chewy has a pet blog that gives pet parents advice on numerous pet-related topics. Pet lovers and owners can find out what's really in their pups dog food, whether to feed a pet dry or wet food, what vitamins and minerals to give a sick pet, what factors into a pet adoption or how to calm an anxious cat, whether or not you should buy grain-free dog food, and more. Having a blog on the site shows how much Chewy really knows about pets and how owners can provide the best supplies and pet care. Pet owners can read about pet nutrition, health, training, and behavior.
- Shipping Limitations
- Industry Experience
- Shipping Limitations
While most of what Chewy.com does is at a high-quality level, there were a few things that the company lacks. There is no shipping available outside of the contiguous United States.
Chewy does not ship to Hawaii, Alaska, any other U.S. territories, Canada, or any other countries.
Compared to other companies in the pet supply/pet retailer industry Chewy has been around for a relatively short time.